Refunds and cancellations
Watchdog subscriptions provide immediate access to digital property intelligence, research tools and plan-specific features. This policy explains when refunds may be available and how to request one.
Subscription cancellations
You may cancel a recurring Watchdog subscription at any time through the Stripe Customer Portal. Under the current self-service configuration, cancellation is scheduled for the end of the current billing period, stops the next renewal, and paid access generally remains available through the end of that paid period unless applicable law or a specific written agreement requires otherwise.
Refund requests
If you believe a charge was made in error, you experienced a material billing issue, or the paid service was not provided as described, contact us promptly. Refund requests are reviewed individually and may be approved when appropriate based on the circumstances, applicable law, and the transaction status.
Renewal charges
Recurring subscriptions renew automatically on the billing cadence shown at Stripe Checkout unless canceled before renewal. Refunds are not guaranteed for renewal charges simply because the subscription was not canceled before the renewal date, but we will review reasonable requests submitted promptly after a renewal.
Annual plans
Annual paid plans are billed in advance for the annual term. If an annual subscription is canceled, access generally continues through the end of the paid term. Any approved refund may be full or partial depending on the reason for the request, usage, timing, and applicable consumer-protection requirements.
Teams plans
Teams enrollment is not currently open for self-service purchase. When offered, Teams billing and refund eligibility may be governed by the cadence presented at enrollment and any separate organization or enterprise agreement.
Duplicate, unauthorized or incorrect charges
If you see a duplicate charge, an incorrect amount, or a payment you do not recognize, contact us as soon as possible so the transaction can be investigated. Do not share full payment-card numbers or other sensitive payment credentials when contacting support.
How to request a refund
Send your request to hello@njpropertytaxrelief.com and include the email address associated with your Watchdog account, the approximate charge date, the plan purchased, and a short explanation of the issue. We may request additional information needed to locate the transaction.
Payment processing
Stripe is Watchdog's current payment processor for new subscriptions. Watchdog does not ask you to send full payment-card details to support. Approved refunds are initiated through Stripe and returned to the original payment method when supported by Stripe and the applicable payment network. Processing time after approval can vary by bank, card issuer or payment method.
Consumer rights
Nothing in this policy limits any non-waivable refund, cancellation or consumer rights that apply under applicable law. If a law gives you greater rights than this policy, those legal rights control.